Building Brand Vs Customer Service

When it comes to brand, it is exactly what your customers say about you. May be your website, your logo or even your content matters, but if you fail at providing best customer service, even the best website in the world won’t save you.

A brand is a name, term, design or other feature that distinguishes one seller’s product from those of others.

Both customer service and support are the most important areas you need to address if you really looking for building a brand for your business. Interactions with your customers are vital. And it is the approach of your interactions influences what customers say about you, and in turn, helps in brand management.

The importance of providing quality customer services is the key for a long-term relationship with your customer.

Here are the best 20 customer service quotes to motivate you.

The more you engage with customers the clearer things become and the easier it is to determine what you should be doing. — John Russell 

The customer comes second – put your people first and watch ’em kick butt. — Hal Rosenbluth 

Your best customers leave quite an impression. Do the same and they won’t leave at all. — SAP Advert 

Customers don’t expect you to be perfect. They do expect you to fix things when they go wrong. ~ Donald Porter

Any business, no matter what it is, lives or dies by the customer reaction it creates…we are in the business of creating reactions. — Jon Taffer 

Thank your customer for complaining and mean it. Most will never bother to complain. They’ll just walk away. — Marilyn Suttle 

Spend a lot of time talking to customers face to face. You’d be amazed how many companies don’t listen to their customers. — Ross Perot 

Every great business is built on friendship. –  JC Penney 

Your goal should be to own quality time in your customer’s inbox. — Drew Davis 

When you’re busy, avoid taking the quickest action. Instead make the extra effort to truly serve the customer. — Marilyn Suttle 

Your most unhappy customers are your greatest source of learning. — Bill Gates 

The magic formula that successful businesses have discovered is to treat customers like guests and employees like people. — Thomas J. Peters 

Always do your homework before communicating with the customer. — Anon

You can’t just ask customers what they want and then try to give that to them. By the time you get it built, they’ll want something new. — Steve Jobs 

Loyal customers, they don’t just come back, they don’t simply recommend you, they insist that their friends do business with you. –  Chip Bell

Adapt to your customer’s needs. They expect it. — Scott Abel 

Even when you are marketing to your entire audience or customer base, you are still simply speaking to a single human at any given time. Worry less about sounding professional and worry more about creating remarkable content that other humans can relate to. — Ann Handley 

Your customers don’t care how much you know, until they know how much you care. – Damon Richards 

Every contact we have with a customer influences whether or not they’ll come back. We have to be great every time or we’ll lose them. ~- Kevin Stirtz 

The goal as a company is to have customer service that is not just the best but legendary.  – Sam Walton

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